Refund policy
Refund & Return Policy
For any questions regarding your order, please contact our customer care team:
How To Request A Return
To start a return request, please contact us at:
Please include:
- Order number
- Name used for the purchase
- Reason for return
- Photos or videos showing the product condition
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email:
Please provide:
- Order number
- Photos/videos of the issue
- Description of the problem
Contact Us
Venune Customer Care
📧 Email: venune.support@venune.com
Refund Processing Time
Refunds will be issued through the original payment channel within 2 business days. Processing times vary by payment method. If the card used has expired, contact the card issuer for assistance.
|
Refund Method |
Refund Time Frame |
|
PayPal |
3 business days |
|
Credit/Debit Card |
10 business days |
|
AfterPay |
3 business days |
|
Zip Pay |
3 business days |
|
Sezzle |
3 business days |