Terms of service
Terms & Conditions
Last Updated: October 2026
Welcome to Venune.
These Terms & Conditions ("Terms") govern your access to and use of our website, venune.com (the "Website"), and all purchases made through our online store.
By accessing our Website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before using our website.
If you do not agree with these Terms, please do not use our Website or services.
1. About Venune
Venune is an online retailer specializing in premium wigs and hair products. We are committed to providing high-quality hair solutions and an excellent shopping experience for our customers.
Throughout these Terms, "Venune", "we", "us", and "our" refer to Venune.
2. Website Use
By using our Website, you agree that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- You will provide accurate and complete information when creating an account or placing an order.
- You will not use our Website for unlawful purposes.
- You will not attempt to interfere with the security or operation of our Website.
We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a customer has violated these Terms.
3. Product Information
We make every effort to display our products accurately, including:
- Product images
- Hair color
- Length
- Texture
- Product descriptions
However, please note that:
- Colors may vary slightly depending on your device screen settings.
- Human hair products may have natural variations in texture, density, and appearance.
- Minor differences do not qualify as product defects.
We recommend carefully reviewing product details before placing your order.
4. Orders & Payments
When you place an order through Venune, you agree that:
- All information provided during checkout is accurate.
- You are authorized to use the selected payment method.
- Orders are subject to product availability and payment verification.
We reserve the right to:
- Cancel or refuse any order.
- Correct pricing errors.
- Limit quantities purchased per customer.
If an order is canceled after payment, a full refund will be issued according to our refund policy.
5. Pricing & Promotions
All prices displayed on our Website are listed in USD unless otherwise stated.
Venune reserves the right to:
- Change product prices at any time.
- Modify or end promotions without prior notice.
- Correct pricing mistakes caused by technical errors.
Discount codes and promotions may have additional terms and expiration dates.
6. Shipping
Shipping times may vary depending on:
- Product availability
- Shipping destination
- Carrier delays
- Customs processing
Once an order has been shipped, customers will receive tracking information when available.
Venune is not responsible for delays caused by shipping carriers, customs, weather conditions, or events outside our control.
Please review our Shipping Policy for more information.
7. Returns & Refunds
We want every customer to love their Venune purchase.
Eligible customers may request returns or exchanges according to our Refund & Return Policy.
To protect hygiene standards, wigs that have been:
- Worn
- Installed
- Cut
- Colored
- Bleached
- Washed
- Altered
may not be eligible for return.
For return requests, please contact:
8. Intellectual Property
All content on the Venune Website, including but not limited to:
- Brand name
- Logo
- Product images
- Website design
- Text
- Graphics
is owned by Venune or its content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our content without written permission.
9. Third-Party Services
Our Website may contain links to third-party services, including:
- Payment providers
- Social media platforms
- Marketing tools
These third-party services operate independently and are subject to their own terms and privacy policies.
Venune is not responsible for the content, security, or practices of third-party websites.
10. Limitation of Liability
To the maximum extent permitted by law, Venune shall not be responsible for:
- Indirect damages
- Losses caused by improper product use
- Website interruptions
- Third-party service failures
Customers are responsible for properly caring for and maintaining purchased products according to recommended instructions.
11. Disclaimer
Venune provides products and services on an "as available" basis.
While we strive to maintain accurate information, we do not guarantee that:
- The Website will always operate without interruption.
- Product descriptions are completely free from errors.
- All products will meet individual expectations.
12. Privacy
Your privacy is important to us.
By using our Website, you agree to our Privacy Policy regarding the collection, use, and protection of personal information.
13. Changes to These Terms
Venune reserves the right to update or modify these Terms at any time.
Changes will become effective once posted on this page.
We encourage customers to review these Terms periodically.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Venune Customer Care
Email:
Website: