Shipping policy
Shipping Policy
Last Updated: October 2026
At Venune, we are committed to providing a smooth and reliable shopping experience. We carefully process and ship every order to ensure your wig arrives safely and in perfect condition.
If you have any questions about your order or shipping, please contact our customer care team:
1. Order Processing Time
All orders are processed after payment confirmation.
Processing time:
1-3 business days
During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Please note that orders cannot be shipped until payment has been successfully verified.
2. Shipping Methods & Delivery Time
We currently offer shipping options to customers in the United States and other supported regions.
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-12 Business Days |
| Express Shipping | 3-7 Business Days |
Please note that delivery times are estimates and may vary depending on:
- Shipping destination
- Carrier processing
- Weather conditions
- Holidays
- Customs clearance
3. Shipping Costs
Shipping fees are calculated automatically during checkout based on:
- Shipping destination
- Order weight
- Selected shipping method
Free shipping promotions may be available during specific campaigns or special events.
Any applicable shipping charges will be clearly displayed before completing your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24-72 hours for tracking information to update after shipment.
You can track your order through the tracking link provided in your shipping confirmation email.
5. Shipping Address Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully check:
- Full name
- Shipping address
- Apartment/unit number
- City
- State
- ZIP code
If you notice an incorrect address after placing your order, please contact us immediately at:
We will do our best to assist you before your order is shipped.
Once an order has been shipped, we cannot guarantee address changes.
6. Delayed or Lost Packages
While we work with reliable shipping carriers, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Carrier delays
- Customs inspections
- Public holidays
- Incorrect shipping information
If your package has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the shipment status.
7. Customs Duties & Taxes
For international orders, customers may be responsible for any customs duties, import taxes, or additional fees required by their local authorities.
These charges are determined by the destination country and are not controlled by Venune.
8. Damaged or Incorrect Items
If you receive:
- A damaged product
- The wrong item
- Missing accessories
Please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos of the item
- Description of the issue
Our team will review your request and provide the best possible solution.
9. Shipping Protection
Venune carefully packages every order before shipment.
However, once a package has been transferred to the shipping carrier, delivery handling is controlled by the carrier.
We recommend keeping your tracking information until your order has been successfully delivered.
10. Contact Us
If you have any questions regarding shipping, please contact:
Venune Customer Care
📧 Email: hello@venune.com