1.1 Product Materials and Customization
Is Luvme's wig made from human hair? How can I tell if a wig is made from human hair?
Our wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:
① Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
② Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.
Can you customize a wig for me?
We apologize for any inconvenience, but our current service offerings do not include customization options such as custom designs or dyeing based on provided images.
1.2 Color and Styling
Does the wig look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?
The pictures on our website are actual photos of the products. The wig's style might be slightly affected during shipping, but you can easily fix this with a simple touch-up upon receiving the product.
Can I dye the wig if I don't like its color?
Currently, we do not have wigs in jet black color. Our wigs are available in natural black color.
1.3 Maintenance and Care
How should I care for my wig?
For wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed. Proper care is essential to extend the life of your wig. Follow these daily hair care tips:
- Saturate the wig with warm water.
- Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide toothbrush. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in a downward motion to prevent tangling)
- Hold the wig cap and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with a microfiber towel to minimize frizziness.
- Let the wig air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blowdry it. Apply leave-in conditioner or hair care oil if needed.
How can I maintain the pattern of a curly wig?
For wigs with body wave or loose wave texture, it is recommended to gently squeeze out excess water with a towel after washing the wig. Please use a roller to wrap the hair in its original curly pattern and let it air dry. You can restyle the wig using a curling iron based on your preference. For wigs with smaller curls like deep wave or jerry curl, you may use curl-defining products such as mousse or hair spray to maintain its curls.
2.1 Order Processing
Do I need to pay sales tax for my order?
Yes. Any applicable U.S. Sales tax is automatically calculated at checkout based on your shipping address. The exact amount will be clearly shown before you complete your purchase, and you won’t need to pay any additional sales tax when your order is delivered.
Why is sales tax added to my order?
Sales tax is required by local and state laws in the United States and is determined by your shipping address. It is not a fee set by the brand, and Venune won't profit from the sales tax.
Does sales tax apply to all U.S. orders?
Yes, all orders shipped within the United States are subject to applicable sales tax depending on your state and local laws. Some states with no sales tax (e.g., Oregon) will not have any sales tax applied.
Will sales tax be refunded if I return my order?
If your order is refunded, the sales tax will be handled according to local regulations and reflected in your final refund.
Why am I unable to place an order?
If you encounter any issue checking out your order, you can try using a different payment method. Also, please consider providing our customer care team with any error messages or notifications you receive during the payment process, such as screenshots or recordings. And kindly contact our customer service to get more help. Our representative will assist you in resolving this matter.
Why can't I use installment payments?
Installment payment options such as Afterpay, Zip, Sezzle and Klarna are only available for customers in the United States. If you encounter any issues using installment payments, please consult the corresponding installment service provider for help.
Paypal now offers a Buy Now Pay Later service for the following countries.
USA: 4 interest-free payments
UK: 3 interest-free payments
Australia: 4 interest-free payments
France: 4 equal payments (interest fee may occur)
Spain: 3 interest-free payments
Italy: 3 interest-free payments
German: 3/6/12/24 monthly installments (interest fee may occur)
How do I use a discount code or gift card while placing an order?
① Add items to your shopping cart.
② On the right-hand side of the screen, enter your discount code or select from recommended codes. Click "APPLY" to apply the discount.
③ Click the 'Check Out' button to proceed with your order, and enter the gift card code on the right side.
2.2 Shipping Methods
How long does it take to receive my package after placing an order?
After you place your order, our warehouse requires 1 day for processing. If your shipping address is in the United States, the package will be delivered within 2-5 business days after it is shipped. For other countries, the delivery time is typically 3-5 business days.
Which shipping carriers do you use? Can I choose a specific carrier for shipping?
We currently work with multiple logistics companies and will select the best delivery channel for your package based on your shipping information and product inventory.
Why is a signature required upon package delivery?
To ensure the safe delivery of your package and avoid any possible loss, we paid a higher price for some shipping methods to include Adult Signature Service. If you don't want the signature service, please leave a note in your order. We will change to the shipping methods for which the signature is not included. If you have already placed an order, please contact customer service for further support.
2.3 Issue Resolution
My package arrived damaged, and a wig is missing/damaged upon receipt. What should I do?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
Why did I receive an email stating that the package I haven't received has been delivered?
We apologize for this inconvenience caused. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number, or contact our customer care team as soon as possible.
3.1 Product Types
What is a glueless wig?
A glueless wig is a type of hairpiece crafted to eliminate the need for traditional adhesives during application. It integrates features such as adjustable straps, built-in clips, and elastic bands to ensure a secure fit.
Link for glueless wig: https://venune.com/collections/full-lace-wigs
What is a lace frontal wig?
Lace front wigs features a sheer lace panel(13x4, 13x5, 13x6 inches) at the front, where individual hair strands are hand-tied to create a natural-looking hairline that blends seamlessly with the scalp. The rest of the wig cap is made from a sturdier material for durability. Lace front wigs offer versatility, allowing various parting styles and a realistic appearance.
3.2 Features and Usage
How can I make a glueless wig look natural?
Achieving a natural look with a glueless wig involves a few key steps:
Texture Match: Choose a wig that closely matches your natural hair texture.
Hairline Customization: Opt for wigs with pre-plucked hairlines or consider tweezing the hairline slightly for a more natural transition.
Proper Positioning: Ensure the wig aligns with your natural hairline. Avoid placing it too low or too high on the forehead.
How do I install a glueless wig?
Installing a glueless wig is straightforward:
Step 1: Secure your natural hair under a wig cap.
Step 2: Position the wig on your head, aligning it with your natural hairline.
Step 3: Use the adjustable straps or elastic band to achieve a snug fit.
Step 4: Secure the wig using the provided clips.
Step 5: Style as desired, and you're ready to showcase your new look!
What makes Venune's lace wigs stand out in the market?
Venune's commitment to quality and authenticity sets its lace wigs apart. The use of premium human hair, combined with a design that promises a natural look, makes it a top choice among modern women.
How do pre-cut lace wigs differ from regular lace wigs?
Pre cut lace wigs have pre-cut lace and a pre-plucked hairline, which saves time and effort in customization compared to regular lace wigs.
Are pre-cut lace wigs beginner-friendly?
Yes, pre cut lace wigs are beginner-friendly as they eliminate the need for intricate customization techniques like cutting the lace or plucking the hairline.
3.3 Quality and Maintenance
How does Luvme Hair ensure the quality of their wigs?
At Venune Hair, we put a lot of effort into designing and creating our products. We use high-quality human hair in our wigs and ensure that they are crafted with precision and care. Our wigs undergo strict quality control checks to ensure that they meet our high standards.
What are the maintenance tips for wigs?
Regular detangling with a suitable comb, washing with wig-friendly shampoo, and using a spray-on conditioner for moisture and shine are key. Avoid rubbing or wringing during washing, and allow the wig to air dry on a stand.
How does the texture of curly wigs react to different climate conditions?
Wigs with curly texture may react differently under various humidity levels. In humid conditions, the wig might retain more of its curly texture, while in dry climates, it might appear less curly. Understanding how your wig reacts can help in styling and maintaining it in different environments.
What precautions should be taken when sleeping with a wig?
To maintain the texture, it's advisable to braid or loosely tie the wig before sleeping. Using a silk or satin scarf or pillowcase can also help reduce friction, keeping the curls intact and minimizing tangling or frizz.
Company Information and Brand
Venune Hair's commitment to innovation, quality, and customer satisfaction ensures that every wig surpasses industry standards
4.1Refunds and Cancellations
What is the company's return policy?
Venune offers exchanges and returns for unused wigs within 30 days of receipt. If you need to do a return or an exchange, please contact customer service to get more support.
Return policy:https://venune.com/policies/refund-policy
How can I cancel an order?
To cancel an order, contact Venune Hair's Customer Care team within one hour of placing it.
What are the conditions for returning an order?
The wig must be in its original condition with uncut, unbleached hair, unchanged color, and untouched lace, as wigs are personal items in direct contact with the scalp, prioritizing customer safety and hygiene.